All clients are required to complete and sign the Declaration form. All your data is confidential and will not be shared with any third party.
Please inform us of any changes in your pet’s health or temperament or your personal details to allow us to continue to provide a service tailored to your pet’s need’s.
YOUR PET’S HEALTH AND WELFARE
Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to it’s tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise us to seek emergency veterinary treatment.
You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.
Starting prices are for pets:
- That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
- Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
- Matted, poorly maintained and/or overgrown coats
- Pets which are difficult to manage or uncooperative during grooming
- Overweight pets or oversized for the breed standard
- Timid, anxious or nervous pets, which require frequent breaks & may need special handling
These cost more time, labour and/or product. The costs are passed on to you.
If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom.
All costs are payable in full at the time you collect your pet.
If your pet will not tolerate the presence of other dogs in the salon there will be an extra charge of £10 for Salon Exclusivity.
Please be punctual. We work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request exclusively. We do not double book appointments; a no-show is lost income. We also offer a free appointment reminder; by text or phone. Just tell us your preference.
Most grooms take between 1 – 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time to collect your pet. It is advisable not to return to the salon before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections may incur an extra charge.
Please phone us if you are running late. We understand that from time to time unforeseen circumstances may arise.
Clients arriving more than 15 minutes late for their appointment can be considered a missed appointment and may have to re-book, this will incur a charge of 50% of the cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with me when booking. If your pet is collected after closing time (after 6pm) a late pick up and/or sitting fee of £5 per 30 minutes or part of applies. If you incur any of the above mentioned fees, they are payable in full at the time you collect your pet.
CANCELLING YOUR DOG’S APPOINTMENT
We respectfully request 24 hours notice if you need to cancel your pet’s appointment. The slot can then be offered to other clients.
NO-SHOWS & LATE CANCELLATIONS (of less 24hrs notice)
A fee of 50% of your usual groom price may be levied for missed appointments and late cancellations.
NEGLECTED & MATTED COATS
In the event that your pet’s coat needs to be clipped down to release it from matting or coat neglect, Scizzor Yappy, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shave-down consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shave-down costs are payable in full at the time you collect your pet.
AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT
We reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that we have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.
You must inform us prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.
We take photos of your dog while being in our care to showcase our work via social media or advertising, as well as a proof if dogs coat has been neglected/matted. If you would like any pictures that has been taken while your dog has been visiting Scizzor Yappy dog grooming or day care, do not hesitate to contact us and we can forward any photos that has been taken.
GDPR - General Data Protection Regulation
Your Data… how we use it and store it.
This new regulation that has come into play, May 25th 2018, replaces the Data Protection Act.
What this means for us at Scizzor Yappy and our customers…
Scizzor Yappy keeps your details (Full Name, Phone Number, email very occasionally Address) on the record cards of your dog. When we are not using them they are kept locked away. When being used they are out on the side of grooming table with your dog so we can refer to them while grooming.
Why Scizzor Yappy has your details, so we can remind you of grooms, so we can contact you with a reminder of your appointment or when your dog is ready to be picked up.
Scizzor Yappy DO NOT share your details to any 3rd parties.
We keep all Dog Grooming Customer Care Cards information on a private secure server with a state of art security systems which has secure password that contains more then 8 random characters which include random letters, numbers and symbols. Password is changed every 28 days. The only access to the server has Wayne Roby (Director) and Arturs Barkevics (Managing Director). The details on these records are the same as on the paper version mentioned above, this is purely so if the card is damaged or unreadable (bad handwriting) a digital copy will still remain.
Scizzor Yappy does not retain any credit card details nor do we even take them outside of using a chip and pin/contactless card machine which is always in view of our customers during the procedure. The company that processes our transactions is a GDPR compliant company is PayPal. All payment details such as card numbers are not accessible to us.
Scizzor Yappy retains your personal information only for as long as necessary to provide you with our services. However, Scizzor Yappy may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 5 years.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Scizzor Yappy describes these rights below:
– Access – You may have the right to access and receive a copy of the personal information Scizzor Yappy hold about you by contacting us using the contact information below.
– Change, restrict, delete – You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where Scizzor Yappy is required to store data for legal and tax reasons) we will generally delete your personal information upon request.
– Object – You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing or reminder messages from us after providing your express consent to receive them. In such cases, Scizzor Yappy will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
– Complain – If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you have any questions or concerns regarding our Terms & Conditions and/or GDPR, do not hesitate to contact us directly.
Scizzor Yappy: 10 - 12 Downall Green Road, Bryn, Ashton-in-Makerfield, Wigan, WN4 0DH
0777 547 4439, firstname.lastname@example.org, www.scizzoryappy.co.uk